Shipping policy

Thank you for shopping with Poke Aura. We are committed to delivering your order safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery times are:

United States: 7–10 Business Days
International Orders: 11–15 Business Days

Please note that these are estimated delivery times and may vary depending on your location, carrier operations, customs clearance, weather conditions, or other unforeseen circumstances.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, if available.

Tracking information may take 24–72 hours to become active after shipment.

Shipping Costs

Shipping charges, if applicable, will be calculated and displayed during checkout before your order is completed.

Any promotional free shipping offers will be clearly indicated on our website.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delays or additional shipping charges may occur. Poke Aura is not responsible for packages delivered to incorrectly provided addresses.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery timeframe, please contact us and we will work with the shipping carrier to help locate your shipment.

While we will do our best to assist, carrier delays are beyond our direct control.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include your order number along with clear photos of the product and packaging.

We will review your request and provide an appropriate resolution as quickly as possible.